Customer-centric, Impact-driven, collaborative leader

With 15+ years of experience as a leader in digital user experience and strategy, I have been integral to leading cross-functional design teams to reach optimal business results through productive processes & customer-centric solutions. It is my passion to utilize my expertise in communication strategies & process improvements to ensure optimal service designs, focusing on Agile & Lean methodologies to produce high-level results to ensure client satisfaction.

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Customer-centric, Impact-driven, collaborative leader

With 15+ years of experience as a leader in digital user experience and strategy, I have been integral to leading cross-functional design teams to reach optimal business results through productive processes & customer-centric solutions. It is my passion to utilize my expertise in communication strategies & process improvements to ensure optimal service designs, focusing on Agile & Lean methodologies to produce high-level results to ensure client satisfaction.

My work

A sampling of my key projects. Confidentiality agreements prevent me from providing detailed samples. If you want to see more, let’s talk.

My work

A sampling of my key projects. Confidentiality agreements prevent me from providing detailed samples. If you want to see more, let’s talk.

Live Agent Chat at Wells Fargo

Established a proven history of leadership on an iterative product design process, which successfully contributed to a 6% increase in the top box CX score over 12 months, resulting in reaching the targeted goal of 80%.

Authentication Journey Program

Expertly established a program to document and maintain a map of our current customer experience and relevant pain points. Successfully contributed to the prioritization of the product roadmap for the authentication experience.

Password Reset Flow Redesign

Established the critical customer and business problems that needed to be solved and expertly led the team to deliver a streamlined password reset experience which reduced time-on-task by 25% and password suspension-related calls by 64%.

Organizational Engagement Model

Directly contributed to developing and implementing an engagement model that improved UX maturity in the organization. The engagement model set us up for success in an environment where our partners didn’t know how to engage with the design team and resulted in a significant increase in requests for strategic consultation.

About Me

I am a proactive, collaborative, problem solver. Keep scrolling to learn more about what excites me.

About Me

I am a proactive, collaborative, problem solver. Keep scrolling to learn more about what excites me.

What Excites Me

If I had super powers they would be empathy & observation. I would stop at nothing until I rid the world of experience problems. As a result, I would deliver profitability & success to products.

I would draw my strength from my lust for knowledge and taking action on what I learn. I love to share my knowledge and mentor those who want to learn.

I am a facilitator of discussions and brainstorms. Once I have the answers to my questions, I take action to produce results.

But of course, when I’m not solving customer problems, I keep an active schedule of other activities such as cheesemaking, cooking, enjoying nature, and spending time with my family.

View my resumé

Contact Me

Do you have an opportunity in mind? I'd love to hear from you!

Email me at contact@jessicademartini.com

Contact Me

Do you have an opportunity in mind? I'd love to hear from you!

Email me at contact@jessicademartini.com

I am located in Sonoma, CA.

You can also find me on LinkedIn